Article 9 of the Law of Ukraine "On the Protection of Consumer Rights" (hereinafter referred to as the Law) stipulates that the exchange or return of a product of adequate quality is carried out if it has not been used and if its appearance, consumer properties, seals, labels have been preserved.
You can exchange or return only a new product that has no signs of use: wear, dirt, etc. The product must be returned in a complete set, with a label, in its original packaging, with factory markings, and accompanying documents.
Exchanges and returns are made within 14 days of purchase.
If the exchange or return is not the fault of the supplier, the return shipping is paid by the buyer.